Terms and Conditions
Business Fiber Internet
Although our fiber service usually means 100% fiber-optic network to your location, in limited circumstances CenturyLink may need to deploy alternative technologies coupled with a non-fiber connection from a certain point (usually the curb) to your location in order to provide the advertised download speeds. Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download/upload speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/internetpolicy for more information. Limited availability. Service and rate in select locations only. Offer available to qualifying customers only. Customers who choose to pay their bill using a credit or debit card via standard payment methods will be assessed an ACI Processing Charge of $3 for each payment transaction. CenturyLink may require customers to pay by credit or debit card and incur the ACI Processing Charge after two failed bank account draws within a twelve-month period. Limited time offer. Monthly service rates, leased equipment rates, installation and construction fees, taxes and fees are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. WiFi Equipment: CenturyLink-provided leased WiFi equipment is included in the service and must be returned upon termination of service. Installation: Offer includes technician installation at customer’s eligible location. Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”). CenturyLink will absorb the first $1,500 of the Construction Charges; customer will be responsible for Construction Charges to the extent they exceed $1,500, usually no more than an additional $2,000. Customers must approve Construction Charges before work begins; either party may cancel with no further obligations. Billing: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept Internet Subscriber Agreement prior to using service (see centurylink.com/eula). To receive advertised rate, customer must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard monthly rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Customers who elect to receive a paper bill will be charged $2 for each applicable monthly bill. Postpay: A credit check or deposit may apply. Prepay: Service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. See centurylink.com/feesandtaxes for applicable taxes and fees. Additional restrictions apply.
Simply Unlimited Internet + Simply Unlimited Phone
Internet service for speeds up to 100 Mbps + Unlimited Nationwide Calling ($90/mo.) Speed may not be available in your area. Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.* *The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes. Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; seewww.centurylink.com/InternetPolicy for more information. Services are not available everywhere. Offer is available to qualifying customers only. Limited time offer. Monthly service rate, leased equipment rates, and taxes, fees, and surcharges, are subject to change and, if any changes are made to existing CenturyLink accounts in any manner, all prior discounts will be void. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com/terms. Additional restrictions apply. Internet: Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see www.centurylink.com/eula). Modem: CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or one-time purchase option (up to $200 + tax). Installation: A one-time installation fee may apply depending on network technology at customer location: Standard installation fee up to $15 (technician completes work outside of location and customer installs modem/connects devices inside) or professional installation fee up to $149 (technician completes work outside of location and installs modem/connects devices inside). Construction: For certain, new Internet installations, construction charges may apply (“Construction Charges”) that are from $150 to $300. However, in limited circumstances, the Constructions Charges may exceed these amounts. Customer will be contacted prior to install for approval to proceed with order if Construction Charges apply. If customer account changes in any manner, including change of address (even if plan is available), change to service, service suspension, or disconnection, the unlimited data feature will no longer apply to customer account. To receive advertised internet rate, all customers must enroll in paperless billing and agree to not receive a paper invoice from CenturyLink. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Customer may access their monthly invoice in My CenturyLink online account. Postpay: A credit check or deposit may apply. Prepay: If offer requires monthly prepayment, service will begin on the date your order is completed and full payment is processed through your choice of debit card, credit card, or other prepay service available with your subscription. Each month following, a recurring e-commerce transaction for your service will be processed as service automatically renews monthly until cancelled by customer. Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply. Unlimited Nationwide Calling: Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately. © 2022 CenturyLink. All Rights Reserved.Simply Unlimited Internet + Simply Unlimited Phone