Terms and Conditions

Pure Business Internet

*The CTL Fees are the Texas Recovery Surcharge (where applicable). These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.

Services and limited time offer not available everywhere. Rate is available to new, business customers, requires a 24-month-term commitment and enrollment in CenturyLink AutoPay and electronic billing service within a timely manner to be eligible for rate (customer will not receive monthly discount if ebill is not activated or is cancelled). Customers who terminate their Internet service, prior to their specified term commitment end date, will be assessed an early termination fee, up to $400, prorated by the number of months remaining in their term commitment.

CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or a one-time purchase option (up to $200 + tax) is available (S&H applies). Self-installation, if available at customer’s location, may be selected or a professional technician installation fee (up to $60) will apply, if selected by customer or is required due to network technology at customer location. Taxes, fees, and surcharges are subject to change at any time; monthly service rates and leased equipment rates are subject to change after the end of your term commitment. Depending on your location, promotional discounts may not apply to first partial month of service. Requires credit approval and deposit may be required. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Additional restrictions apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at https://www.centurylink.com/aboutus/legal/terms-and-conditions/business- products-and-services.html. See www.centurylink.com/feesandtaxes for applicable taxes, fees and surcharges. Customers must accept High-Speed Internet Subscriber Agreement or Business-Class High-Speed Internet terms and conditions, as applicable. Protected Internet: If your modem includes the Protected Internet feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Protected Internet, as will Internet connection issues. If you are unsure whether Protected Internet is working, contact us.

AutoPay and E-bill

Pure Business Internet and CenturyLink Business Bundle customers must enroll in CenturyLink Autopay (monthly automatic bill pay on account) and E-Bill (paperless billing service) within the specified promotional timeframe to be eligible for the advertised Internet or bundle rate.

Centurylink Business Bundle

*The CTL Fees are Non-Telecom Services Surcharge, Long Distance Line Charge, Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, Federal Regulatory Recovery Fee, Administrative Expense Fee, and Texas Recovery Surcharge (where applicable). These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes.

Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see www.centurylink.com/InternetPolicy for more information.

Services and limited time offer not available everywhere. Services and limited time offer not available everywhere. Rate is available to new, business customers, requires a 24-month-term commitment and enrollment in CenturyLink AutoPay and electronic billing service within a timely manner to be eligible for rate (customer will not receive monthly discount if ebill is not activated or is cancelled). Customers who terminate their Internet service, prior to their specified term commitment end date, will be assessed an early termination fee, up to $400, prorated by the number of months remaining in their term commitment. CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee + tax) or a one-time purchase option (up to $200 + tax) is available (S&H applies). Self-installation, if available at customer’s location, may be selected or a professional technician installation fee (up to $60) will apply, if selected by customer or is required due to network technology at customer location.Taxes, fees, and surcharges are subject to change at any time; monthly service rates and leased equipment rates are subject to change after the end of your term commitment. Depending on your location, promotional discounts may not apply to first partial month of service. Requires credit approval and deposit may be required. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Offer may not be combined with other offers. Additional restrictions apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at https://www.centurylink.com/aboutus/legal/terms-and-conditions/business-products-and-services.html. Customers must accept High-Speed Internet Subscriber Agreement or Business-Class High-Speed Internet terms and conditions, as applicable. Traditional Phone: Monthly Recurring Charge (“MRC”) applies to CenturyLink Business customers who subscribe to a qualifying Business Internet plan (up to 10 lines) for direct-dial local and nationwide voice calling, designated calling features and unlimited nationwide long-distance service, including all U.S. territories and possessions; excludes data and facsimile services (including dial-up Internet connections), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use. Restrictions on number of local and long-distance packages/plans per account apply. Customer may subscribe to a maximum of ten (10) lines per location; additional MRC will apply to each subscriber seat. Usage may be monitored, and customer may be required to show compliance if usage exceeds 3,000 minutes/mo. or non-compliance indicated. International calling billed separately. Protected Internet: If your modem includes the Protected Internet feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Protected Internet, as will Internet connection issues. If you are unsure whether Protected Internet is working, contact us.

AutoPay and E-bill

Pure Business Internet and CenturyLink Business Bundle customers must enroll in CenturyLink Autopay (monthly automatic bill pay on account) and E-Bill (paperless billing service) within the specified promotional timeframe to be eligible for the advertised Internet or bundle rate.

 Monthly Discount

Offer is not available everywhere.  Limit one offer per account. Limited time offer is available to new, qualifying CenturyLink Business Bundle customers, new PURE Internet customers and existing CenturyLink Business customers (who upgrade to a qualifying business bundle) and requires a Business Internet subscription for speeds 100 Mbps - 500 Mbps with a 24-month term commitment, AutoPay and E-billing enrollment.  The monthly discount will apply if the customer doesn’t request changes to the applicable services or speed requirements for this offer.  Offer may not be stackable with other offers. Additional restrictions apply.

 2 Year Price Lock

Applies to the bundled monthly recurring charge for Business Internet, Traditional Phone services and leased equipment for 24 consecutive months; excludes all taxes, fees and surcharges which are subject to change at any time. Offer will terminate if account(s) are not in good standing, or for any account changes, including, but not limited to, required services (canceled, upgraded, downgraded), business phone numbers or physical location changes of any installed services.

CenturyLink Business Bundle: Up to $500 Reward Card
^Reward Card ("Reward"): Limited time offer is available to new CenturyLink Business Bundle customers (new internet service and new traditional phone plan) or to existing CenturyLink Business customers who add a CenturyLink Business Bundle (new internet service). One offer per customer. Customer will receive an email or postcard within 3-4 weeks after migration order is completed and will be required to complete online redemption form within 60 days of receipt. The Reward will be sent 4-6 weeks after confirmation of all eligibility, redemption and retention requirements have been met. Account must be current and in good standing. Customer qualification for Reward is at CenturyLink's discretion. Offer cannot be combined with other CenturyLink Internet reward/award/promotion cards/codes unless otherwise allowed. CenturyLink may change the form of payment, vendor, etc., at their discretion when fulfilling the promotional offer. Reward is in the form of a physical Visa Prepaid Card or a Virtual Prepaid Mastercard . CenturyLink Visa Prepaid Card is issued by MetaBank®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months, funds do not expire and may be available after card expiration date, fees may apply. Card terms and conditions apply. CenturyLink Prepaid Mastercard is issued by MetaBank, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Can be used online, for phone/mail orders, or in stores that accept mobile wallet where Debit Mastercard is accepted. Valid for up to 6 months; funds do not expire and may be available after the expiration date, fees may apply. Terms and conditions apply.

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