Carrier Relations/Account Management Processes

Introductory Call Process (pdf)

Pre-Order Processes

Customer Service Record (CSR) Process (pdf)

Ordering Processes

ASR Expedite Process (pdf)

Cancel/Reschedule Process (pdf)

Coordinated Hot Cuts (CHC) Process (pdf)

Direct Inward Dialing (DID) Process (pdf)

Directory Service Request (DSR) Process (pdf)

Disconnect Process (pdf)

Enhanced Extended Link (EEL) Process (pdf)

Jeopardy or Error Notification Process (pdf)

Loop Pre-Qualification Process (pdf)

LSR Expedite Process (pdf)

Port Order Process (LSR) (pdf)

Resale Process (pdf)

Special Access Process (ASR) (pdf)

Special Access UNE Conversion Process (pdf)

Unbundled Network Element (UNE) Process (pdf)

Other Processes/Notifications

Early Termination Process (pdf)

Filing Dispute Claims

Line Loss Notification Process (pdf)

Suspend-Restore Process (pdf)